Refund policy

Our 30-Day Return Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return. We want your experience with MyBianca to be smooth and transparent, and we’re here to help if something isn’t right.

Eligibility for Return

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused and unworn

  • In its original packaging

  • Accompanied by your receipt or proof of purchase

To start a return, please contact us at support@mybianca.com.
Returns must be sent to the following address:

ByBianca Limited
Sutherland,
Ratoath,
Meath,
A85 DX53,
Ireland

Items sent back without first contacting us will not be accepted.

 

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is damaged, defective, or incorrect. We will evaluate the issue and arrange a replacement or refund as quickly as possible.


Exceptions and Non-Returnable Items

Some items cannot be returned, including:

  • Personal care items that have been opened

  • Used laundry products

  • Gift cards

  • Sale items

  • Custom or personalised items

If you’re unsure whether your product is eligible for return, email us at support@mybianca.com.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mybianca.com.